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Returns & Shipping



Shipping Information

The delivery time will be between 9am – 5pm, for outside of London and international deliveries. With outside London and international (overnight service), the courier service which is used (this will vary according to the destination) will leave a calling card for the customer to call and arrange a new delivery.

Rates

UK Standard 3-5 Working Days
£6.00 Flat Rate

UK Express Next Day Delivery
£12.00 Flat Rate

Europe 3-5 Working Days
£15 Flat Rate

USA & Canada 3-5 Working Day
£25 Flat Rate

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid
by the recipient of the parcel. Policies vary from country to country, so you might like to check your local customs office for
more information. Ldny cannot be held accountable for delays in customs clearance.

Returns Policy

Faulty or  incorrectly supplied goods may be returned for a refund. Please return item(s) in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 14 days of receiving your order. Please ensure you return the goods to us in their original packaging. The goods are second hand without the packaging and we will not be able to exchange. You can take the goods out of the packaging to try them on, but don't throw it away and please return it with your goods. Refunds will be made for the original purchase amount against the original form of tender. For international customers, please send your return via an insured, traceable method using your normal postal service and mark your package clearly as returned goods to avoid delays at customs. Please retain your shipping documentation. If you exchange the same item for a different size it will be shipped free of charge. However, if you wish to exchange the item for an alternative style, we suggest that you return it and purchase the new item separately.


Any free promotional gift issued with an order must also be returned if you are returning those goods. None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations 2000 when goods are faulty or incorrectly supplied. All returns should be sent to: Ldny . If you would like to discuss the return of any item or have any further questions about our returns policy, please contact the Customer Service Team at: AtYouService@ldny.com.